Customer Service International Liner - Jakarta

Join Meratus, a leading name in international shipping and logistics, as a Customer Service International Liner in Jakarta. This role offers a dynamic opportunity to engage with global clients, ensuring seamless communication and exceptional service delivery. As a Customer Service International Liner, you will be the primary point of contact for clients from various parts of the world, handling inquiries, resolving issues, and providing support for international liner services. This position is perfect for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer service.

In this role, you will use industry-standard tools like Salesforce and SAP to manage client interactions and service requests. You will also need to be proficient in English, as communication with international clients is a key part of the job. With several years of experience in customer service, particularly in the shipping and logistics industry, you will bring valuable expertise to this role. Meratus offers a competitive salary and a comprehensive benefits package, making it an ideal place to advance your career in international shipping and logistics.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage client inquiries and service requests related to international liner services.
• Provide exceptional customer service by resolving issues and ensuring client satisfaction.
• Use Salesforce and SAP to track and manage client interactions and service requests.
• Communicate effectively with international clients, ensuring clear and timely responses.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Maintain accurate records of client interactions and service requests.
• Stay updated on industry trends and best practices in customer service.
• Participate in team meetings and training sessions to improve service delivery.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in customer service, preferably in the shipping and logistics industry.
• Proficient in English, both written and spoken.
• Experience with Salesforce and SAP.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Problem-solving skills and a customer-centric approach.
• Valid SIM card and ability to travel domestically and internationally.

🛠️ Keahlian

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