Ocean Export Import Customer Service Specialist

Join MOL Logistics as an Ocean Export Import Customer Service Specialist in beautiful Bali! This is a fantastic opportunity to be part of a global logistics leader, where you'll play a pivotal role in ensuring seamless ocean freight operations. You'll manage end-to-end customer interactions, from initial inquiries to post-shipment support, using industry-standard tools like SAP and Sea-Intelligence. With a thriving logistics hub in Bali, you'll have access to cutting-edge technology and a dynamic team environment.

As an Ocean Export Import Customer Service Specialist at MOL Logistics, you'll be at the heart of our operations, providing exceptional customer service and driving operational efficiency. You'll work closely with our shipping agents, freight forwarders, and customers to ensure smooth and timely delivery of goods. This role offers excellent growth opportunities and the chance to work with a diverse range of clients across various industries.

📋 Tanggung Jawab Pekerjaan

• Manage end-to-end customer interactions, from initial inquiries to post-shipment support
• Coordinate with shipping agents, freight forwarders, and customers to ensure smooth and timely delivery of goods
• Process and handle ocean freight shipments using industry-standard tools like SAP and Sea-Intelligence
• Maintain accurate and up-to-date records of all shipments and customer interactions
• Provide exceptional customer service, resolving any issues or concerns promptly and professionally
• Monitor and analyze shipping data to identify trends and areas for improvement
• Collaborate with the logistics team to ensure seamless integration of shipping operations
• Stay up-to-date with industry trends, regulations, and best practices in ocean freight

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum of 3 years of experience in customer service, logistics, or a related field
• Proven experience in managing ocean freight shipments and providing exceptional customer service
• Strong knowledge of industry-standard tools like SAP and Sea-Intelligence
• Excellent communication, interpersonal, and negotiation skills
• Ability to work well under pressure and meet tight deadlines
• Fluent in English, both written and spoken
• Valid SIM (Surat Izin Mengemudi) and clean driving record

🛠️ Keahlian

Lowongan Terkait