Customer Service Representative (CSR) - GraPARI Pekanbaru

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Pekanbaru and become a key player in delivering exceptional service to our valued customers. In this dynamic role, you will serve as the first point of contact for customers and potential customers, handling inquiries, complaints, and resolving issues with professionalism and efficiency. Based in the vibrant city of Pekanbaru, you will be part of a team dedicated to enhancing customer satisfaction and driving the success of GraPARI.

As a CSR, you will use tools like CRM systems, email platforms, and communication software to manage customer interactions effectively. This role offers a unique opportunity to develop your customer service skills while contributing to a company that values innovation and customer-centricity. If you are passionate about providing top-notch service and eager to grow in a supportive environment, we invite you to apply and be a part of our journey.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Provide product and service information to customers, addressing their needs and concerns professionally.
• Document customer interactions and maintain accurate records in CRM systems.
• Collaborate with internal teams to escalate complex issues and ensure consistent service delivery.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Assist in training new hires and maintaining high service standards within the team.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to service improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Strong communication skills in both written and verbal Indonesian.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with email platforms like Microsoft Outlook or Gmail.
• Excellent problem-solving and conflict resolution skills.
• Bachelor's degree in Business Administration, Communication, or related fields (preferred but not required).li>
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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